Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
About the role
Our Customer Service Representative will join the Order-to-Cash (OtC) team, focusing on being the primary point of contact for our customers. This role is crucial for ensuring seamless interactions and efficient order management, collaborating closely with sales, logistics, and other departments.
As a Customer Service Representative, you will work on managing customer inquiries, processing and monitoring orders, and resolving various customer issues. You will support smooth customer interactions and contribute to a positive customer experience. You will get the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency.
You will be accountable for:
Inquiry & Issue Resolution: Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience
Order Processing in cooperation with Account Managers, our production sites and the Logistics Department
Tactical coordination with production plants and demand planners in order to efficiently deliver customers
Collaborating with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution
Monitoring of deliveries and payment behavior in coordination with our Credit team and settlement of the billing process
Identifying opportunities for process improvements to enhance the overall customer experience
We offer a permanent contract based on a hybrid working mode (2 days a week at the office).
About you
Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field. Relevant work experience of minimum 2 years of experience in direct customer service, supply chain, or operations.
Competencies:
Customer Relationship Management skills and Order-to-Cash process understanding
CRM software experience (e.g., Salesforce, SAP CRM) preferred
English and Italian proficiency needed
Behaviors:
Customer-centric mindset
Analytical and problem-solving capability, as well as attention to detail
Autonomy and Adaptability
About the pay
Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is 23,000 EUR - 30,000 EUR in Portugal.
Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
Benefits:
- Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
- Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
- Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.
