Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.
We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.
Role Overview
We are looking for:
- A strong Customer Service focused professional, dedicated to helping customers in the EMEA market (Europe, Middle-East, and Africa) by addressing their needs and exceeding their expectations. CSR acts to serve as a liaison between customers and other internal functions
We count on you for:
- To act as a main point of contact and be the “owner of the order” for customers within an assigned portfolio
- To manage effective and accurate order processing from order placement to delivery and invoicing
- To manage customer complaints and specific requirements
- To participate in continuous improvement activities and projects
You will bring:
- 2 years in a similar position
- Fluency in English
- Spanish or Italian are a plus
- Strong customer focus
- Excellent communication and collaboration skills
- Capacity to collaborate and work within a team
- Ability to work in a fast-moving, business-intense environment
- Problem-solving attitude
- Willingness to act pro-actively and identify opportunities for improvement
- SAP and Salesforce knowledge preferred
You will get:
- Competitive salary and benefits package
- 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
- Training platform for all employees
- Free language courses (24 languages available)
- Free well-being sessions (physical and psychological)
Additional information:
- Hybrid working model (up to 3 times at home)
- The office is located in Carnaxide, Lisbon
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Recruitment process
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